1. Introduction
Diserrisol Pty Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website diserrisol.com, use our services, or engage with us in other ways.
This policy applies to all personal information we collect or handle in the course of our business activities in Australia and complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Professional Information: Job title, company name, industry, speaking experience level
- Course Information: Training preferences, course enrollment details, progress records
- Communication Records: Correspondence, feedback, testimonials (with consent)
- Payment Information: Billing details, transaction records (processed securely through third-party providers)
- Technical Information: IP address, browser type, device information, website usage data
2.2 How We Collect Information
We collect personal information through:
- Contact forms and registration processes on our website
- Email correspondence and phone conversations
- Course enrollment and training sessions
- Newsletter subscriptions and marketing interactions
- Website cookies and analytics tools
- Social media interactions
- Third-party referrals (with appropriate consents)
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Provision: To deliver public speaking courses, training, and coaching services
- Communication: To respond to inquiries, provide customer support, and send course-related updates
- Marketing: To send newsletters, promotional materials, and information about new courses (with consent)
- Payment Processing: To process course fees and manage billing
- Website Improvement: To analyze website usage and improve user experience
- Legal Compliance: To comply with legal obligations and protect our legitimate interests
- Quality Assurance: To monitor and improve the quality of our training programs
4. Legal Basis for Processing
We process your personal information based on:
- Consent: Where you have given clear consent for specific purposes
- Contract Performance: To fulfill our obligations under service agreements
- Legitimate Interests: For business operations, improvement of services, and marketing to existing customers
- Legal Obligations: To comply with Australian privacy and business laws
5. Information Sharing and Disclosure
5.1 When We Share Information
We may share your personal information with:
- Service Providers: Third-party companies that help us deliver services (e.g., payment processors, email service providers, cloud hosting)
- Professional Partners: Other trainers or coaches when relevant to your training needs
- Legal Authorities: When required by law or to protect our rights and interests
- Business Transfers: In the event of a merger, acquisition, or sale of business assets
5.2 International Transfers
Some of our service providers may be located outside Australia. When we transfer personal information overseas, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against:
- Unauthorized access, use, or disclosure
- Accidental loss, destruction, or damage
- Misuse or interference
Our security measures include encrypted data transmission, secure servers, regular security assessments, and staff training on privacy and security practices.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate purposes
Generally, we retain customer information for seven years after the last interaction, unless longer retention is required by law or for legitimate business purposes.
8. Your Rights
Under Australian privacy law, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information in certain circumstances
- Objection: Object to processing of your information for direct marketing purposes
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your information to another service provider
- Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis
To exercise these rights, please contact us using the details provided in section 12.
9. Cookies and Website Analytics
9.1 Cookies
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Enable website functionality and security
9.2 Cookie Management
You can control cookies through your browser settings and our cookie preference center. Please note that disabling certain cookies may affect website functionality.
For detailed information about our use of cookies, please see our Cookie Policy.
10. Marketing Communications
We may send you marketing communications about our courses, events, and services if:
- You have consented to receive marketing communications
- You are an existing customer and the communications relate to similar services
- We have a legitimate interest in contacting you
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in any email
- Contacting us directly
- Updating your preferences in your account (if applicable)
11. Third-Party Links
Our website may contain links to third-party websites and services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
13. Complaints
If you believe we have breached your privacy rights, you can lodge a complaint with us using the contact details above. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Providing notice through our services
Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.
15. Definitions
- Personal Information: Information about an identified individual or an individual who is reasonably identifiable
- Processing: Any operation performed on personal information, including collection, use, storage, disclosure, and destruction
- Services: Public speaking courses, training programs, coaching, and related services provided by Diserrisol
- Website: The Diserrisol website located at diserrisol.com and any related subdomains